As a result of demographic change, for the first time in history five generations are dealing with each other in a workplace and work side by side. Understanding how younger or older employees, supervisors, colleagues and customers think, how they see the world and what expectations they have can be a challenge that can lead to conflicts and miscommunication. Recognizing and appreciating what makes each generation tick is the basis for sound and enriching collaboration.
In this seminar you will learn how to enhance the quality of multigenerational interactions in a workplace.
- Characteristics of the generations 68, Baby Boomers, Generation X and Generation Y
- Understanding how each generation was shaped, its core values and expectations
- Conflict potential in a multigernerational workplace
- The benefits each generation brings into the working environment
- Where etiquette clashes